GEOList Summary: Soliciting Customer Service Feedback from Applicants
The Meyer Memorial Trust is looking for examples of how funders get feedback from applicants - both those receiving an award and those whose request is declined - about their experience with the application and decision-making process, including their experience with the assigned program officer. We recently piloted a brief anonymous online survey with a small sample of applicants who had been through our due diligence process and found the feedback helpful. We are considering whether to do this consistently and are curious how other foundations approach this. What strategies/tools do you use? How often do you solicit feedback and at what point in time in relation to the award decision? Any lessons learned or suggestions to share?
Log in to continue reading
Log InStay informed of the emerging trends and promising practices from the field of philanthropy through GEO’s publications and research.
Sign up for a preview
A limited selection of GEO publications are available to the public. You can access these resources by filling out the form below.
GEO members can save time and access all GEO publications plus hundreds of philanthropy related resources by logging in to their member accounts. If this is your first time visiting the GEO site, you will need to register for your member access account.
